- Dynamics 365 Sales Module
- Microsoft Dynamics 365 For Sales Enterprise Edition
- Microsoft Dynamics 365 For Sales License
- Microsoft Dynamics 365 For Sales Professional
The Enterprise Edition comprises Dynamics CRM applications (field service, sales, project service automation, and customer service) plus Microsoft PowerApps, together with Microsoft's premier ERP product, known as Dynamics 365 for Operations. On July 1, 2017, the Dynamics 365 line was repackaged. Oct 29, 2018 Dynamics 365 Sales enables sales people to build strong relationships with their customers, take actions based on insights, and close sales faster. Use Dynamics 365 Sales to keep track of your accounts and contacts, nurture your sales from lead to order, and create sales collateral.
- Firstly, users will need to be created. With Dynamics 365 online this means they must exist as a user within Office 365. Additionally, they must be assigned a Dynamics 365 license. Once the user signs into Dynamics 365 the security model is used to control what they can access. This is achieved using the manage roles option on the user.
- The Forrester Wave™: Sales Force Automation Solutions, Q2 2017. Forrester positions Microsoft as a Leader in their new Forrester Wave: Sales Force Automation Solutions. Nucleus Research expects customers using Dynamics 365 for Sales and LinkedIn Sales Navigator to see a 15 percent increase in sales productivity. Learn why CRM is no longer enough to succeed in today’s buyer-driven world.
(Redirected from Dynamics 365)
Developer(s) | Microsoft |
---|---|
Operating system | Microsoft Windows |
Type | enterprise resource planning and customer relationship management |
License | Proprietary software |
Website | dynamics.microsoft.com |
Dynamics 365 is a product line of enterprise resource planning (ERP) and customer relationship management (CRM) applications announced by Microsoft in July 2016 and on general release November 1, 2016, as a part of the Microsoft Dynamics product line. Dynamics 365 is sold in two editions, the Business Edition for small and medium-sized enterprises (SMEs or SMBs), and the Enterprise Edition for medium to large organizations. The Business Edition includes the Financials application, based on the project code-named 'Madeira'. The Enterprise Edition comprises Dynamics CRM applications (field service, sales, project service automation, and customer service) plus Microsoft PowerApps, together with Microsoft's premier ERP product, known as Dynamics 365 for Operations.[1][2][3]
On July 1, 2017, the Dynamics 365 line was repackaged. The CRM applications are now called the Customer Engagement Plan. The ERP application is now called Microsoft Dynamics 365 for Finance and Operations, however it is only available as part of the Unified Operations Plan which also includes the standalone applications Dynamics 365 for Talent and Dynamics 365 for Retail. Together, the two plans form the Dynamics 365 Plan.
Features (Applications)[edit]
Microsoft Dynamics 365 contains 11 core modules:[4]
- Sales - Sales Leaders, Sales Operations
- Customer Service - Customer Service Leaders, Customer Service Operations
- Field Service - Field Service Leaders, Field Service Operations
- Talent - Attract, Onboard, Core HR
- Finance and Operations - Finance Leaders, Operation Leaders
- Project Service Automation - Operation Leaders, Project Leaders
- Marketing - Adobe Marketing Cloud, Dynamics 365 for Marketing
- Artificial Intelligence - AI for Sales, AI for Customer Service, AI for Market Insight
- Mixed reality - Remote Assist, Layout
- Business Central - ERP for SMBs
Microsoft itself uses the Customer Service module to manage the process of updating Windows operating systems to the latest versions.[5]
References[edit]
- ^Foley, Mary Jo. 'Microsoft takes wraps off its 'Madeira' SMB business-management service'. All About Microsoft. ZDNet. Retrieved 7 July 2016.
- ^Sheridan, Kelly (July 7, 2016). 'Dynamics 365 Unveiled, Skype Meetings Launched: Microsoft Roundup'. Information Week. Retrieved 11 July 2016.
- ^Bridgwater, Adrian (July 11, 2016). 'Microsoft Dynamics 365, An ERP CRM Cloud Workflow Combo'. Forbes. Retrieved 11 July 2016.
- ^'Microsoft Dynamics 365'Microsoft website
- ^Foley, Mary Jo (19 August 2019). 'Microsoft is using Dynamics 365 to manage Windows Update releases'. ZDNet. Retrieved 18 September 2019.
External links[edit]
- Official website
- Dynamics Learning Portal (DLP) : https://mbspartner.microsoft.com (partners only)
- Roadmap: https://roadmap.dynamics.com
- Idea portal: https://ideas.dynamics.com/ideas/
- CustomerSource: https://mbs.microsoft.com/customersource
- PartnerSource: https://mbs.microsoft.com/partnersource
Retrieved from 'https://en.wikipedia.org/w/index.php?title=Microsoft_Dynamics_365&oldid=916273340'
-->Free axis and allies pc game download. If you use Dynamics 365 for Sales for customer engagement, you can enjoy seamless integration in the lead-to-cash process by using Business Central for backend activities such as processing orders, managing inventory, and doing your finances.
Before you can use the integration capabilities, you must set up the connection and define users in Dynamics 365 for Sales. For more information, see Integrating with Dynamics 365 for Sales.
Note
These steps describe the process of integrating online versions of Dynamics 365 for Sales and Business Central. For information about on-prem configuration, see Preparing Dynamics 365 for Sales for Integration on-premises.
Integrating the applications lets you access data in Sales from Business Central, and in some cases the other way around. You can work with and synchronize data that both services have in common, such as customers, contacts, and sales information, and keep the data up to date in both applications.
For example, a sales person in Sales can use the price lists from Business Central when they create a sales order. When they add the item to the sales order line in Sales, they can see the inventory level (availability) of the item from Business Central.
Conversely, order processors in Business Central can handle sales orders that are automatically or manually transferred from sales. For example, they can create and post sales order lines for items or resources that were entered in Sales as write-in products. For more information, see Handling Sales Order Data.
Important
Business Central integrates only with Dynamics 365 for Sales. Other Dynamics 365 applications that change the standard workflow or data model in Sales, for example Project Service Automation, can break the integration between Business Central and Sales.
Coupling Records
The assisted setup guide lets you choose the data to synchronize. Later, you can also set up synchronization for specific records. This is referred to as coupling. For example, you can couple a specific account in Sales with a specific customer in Business Central. This section describes what to take into consideration when you couple records.
For example, if you want to see accounts in Sales as customers in Business Central, you must couple the two types of records. To do that, on the Customers list page in Business Central, use the Set Up Coupling action. Then specify which Business Central customers to match to which accounts in Sales.
You can also create (and couple) an account in Sales based on, for example, customer record in Business Central using Create Account in Dynamics 365 for Sales, or vice versa, using Create Customer in Business Central.
When you set up coupling between two records, you can also manually request current record, for example a customer, to be overwritten immediately by account data from Sales (or from Business Central) using Synchronize Now action. Synchronize Now action which will ask whether to overwrite Sales or Business Central record data.
In some cases you must couple certain sets of data before other sets of data, as shown in the following table.
Data | What to couple first |
---|---|
Customers and accounts | Couple salespeople with Sales users |
Items and resources | Couple units of measure with Sales unit groups |
Items and resource prices | Couple customer price groups with Sales prices |
Note
If your prices or customers use foreign currencies, make sure that you couple currencies to Sales transaction currencies.
In Sales, sales orders depend on information such as customers, units of measure, currencies, customer price groups, and items and/or resources. For the integration with sales orders to work you must couple customers, units of measure, currencies, customer price groups, and items and/or resources.
Fully Synchronizing Records
At the end of the assisted setup guide you can choose the Run Full Synchronization action to start synchronizing all Business Central records with all related records in Sales. On the Dynamics 365 for Sales Full Synch Review page, you choose the Start action. Fill synchronization can take some time to complete, but you can continue to work in Business Central while it runs in the background.
To check the progress of individual jobs in a full synchronization, on the Dynamics 365 for Sales Full Synch Review page choose an record to view details. To update the status during synchronization, refresh the page.
From the Microsoft Dynamics 365 Connection Setup page, you can get details about full synchronization at any time. From here, you can also open the Integration Table Mappings page to see details about the tables in Business Central and Sales that must be synchronized.
Handling Sales Order Data
Sales orders that people submit in Dynamics 365 for Sales will be automatically transferred to Business Central if you select the Automatically Create Sales Orders check box on the Microsoft Dynamics 365 Connection Setup page.Alternatively, you can manually convert submitted sales orders from Dynamics 365 for Sales by using the Create in Business Central action available on Sales Orders - Dynamics 365 for Sales page.On such sales orders, the Name field on the original order is transferred and mapped to the External Document Number field on the sales order in Business Central.
This can also work if the original sales order contains write-in products, meaning items or resources that are not registered in either app. In that case, you must fill in the Write-in Product Type and Write-in Product No. fields on the Sales & Receivables Setup page so that such non-registered product sales are mapped to a specified item/resource number for financial analysis.
If the description of the item on the original sales order is long, an additional sales order line of the type Comment is created to hold the full text on the sales order in Business Central.
Updates to sales order header fields, such as Last Shipment Date or Requested Delivery Date, that are mapped in SALESORDER-ORDER Integration table mapping are periodically synchronized to Dynamics 365 for Sales. Processes such as releasing a sales order and shipping or invoicing a sales order are posted to the sales order timeline in Dynamics 365 for Sales. For more information, see Introduction to activity feeds.
Note
Periodical synchronization based on the SALESORDER-ORDER Integration table mapping will work only when sales order integration is enabled. For more information, see Conned to Dynamics 365 for Sales. Only sales orders created from submitted sales orders in Dynamics 365 for Sales are synchronized. For more information, see Enable Sales Order Processing Integration.
Handling Sales Quotes Data
Sales quotes that are activated in Dynamics 365 for Sales will be transferred to Business Central if you select the Automatically Process Quotes check box on the Microsoft Dynamics 365 Connection Setup page.Alternatively, you can manually convert activated sales quotes from Dynamics 365 for Sales by using the Process in Business Central action on the Sales Quotes - Dynamics 365 for Sales page.On such sales quotes, the Name field on the original quote is transferred and mapped to the External Document Number field on the sales order in Business Central. Also Effective To field on quote is transferred and mapped to the Quote Valid Until field on sales quote in Business Central.
Sales quotes go through many revisions while they are being finalized. Both manual and automatic processing of sales quotes in Business Central ensures that previous versions of sales quotes are archived before processing new revisions of sales quotes from Dynamics 365 for Sales.
Dynamics 365 Sales Module
Handling Posted Sales Invoices, Customer Payments, and Statistics
After fulfilling a sales order, invoices will be created for it. Etabs 2013 full version. When you invoice a sales order, you can transfer the posted sales invoice to Dynamics 365 for Sales if you select the Create Invoice in Dynamics 365 for Sales check box on the Posted Sales Invoice page. Posted invoices are transferred to Dynamics 365 for Sales with the status, Billed.
Microsoft Dynamics 365 For Sales Enterprise Edition
When the customer payment is received for the sales invoice in Business Central, the sales invoice status will be changed to Paid with the Status Reason field set to Partial, if partially paid, or Complete if completely paid, when you choose the Update Account Statistics action on the customer page in Business Central. The Update Account Statistics function will also refresh values, such as the Balance and Total Sales fields in the Business Central Account Statistics FactBox in Dynamics 365 for Sales. Alternatively, you can have the scheduled jobs, Customer Statistics and POSTEDSALESINV-INV automatically run both of these processes in the background.
See Also
Microsoft Dynamics 365 For Sales License
Integrating with Dynamics 365 for Sales
Relationship Management
Working with Business Central
Changing Which Features are Displayed
Managing Users and Permissions
Onboard your organization and users to Dynamics 365 (online)
Relationship Management
Working with Business Central
Changing Which Features are Displayed
Managing Users and Permissions
Onboard your organization and users to Dynamics 365 (online)